The impact of COVID on the Racing Rewards program
Due to the ongoing impact of the COVID-19 pandemic, the Racing Rewards program has been manually adjusted to ensure the management of all points balances, season roll over and points expiry.
As at 1 March 2020, all points have been held at their current balance, all expiring points have been manually reinstated, all tiering status has been held and all Food and Beverage vouchers for the 2019/20 racing season have had their expiry extended by 12 months. In addition, all unused Racing Rewards complimentary guest passes for the 2019/20 racing season will be honoured via individual race day ticketing, issued upon request.
Until such time as the COVID-19 restrictions ease and we can welcome back members in greater numbers, the manual processes we have put in place to manage the above will remain.
Racing Rewards points expiry extension
In June 2020, we announced that due to the ongoing impact of the COVID-19 pandemic, all Racing Rewards points with an expiry date between 1 March and 31 December 2020 would be extended by 12 months. This has now be extended to cover points due to expire in January, February and March 2021.
We hope that soon greater numbers of members will be able to return to Flemington, giving them the opportunity to once again use their points on course.
Food and Beverage vouchers
In addition, all Food and Beverage vouchers for the 2019/20 racing season (expiry date of 31 July 2020) would be extended by 12 months.
Due to the current COVID-19 restrictions we are not able to accept or issue Food and Beverage vouchers. Upon the easing of COVID restrictions we will provision for the use of Food and Beverage vouchers as soon as practical and we will honour the 12 month extension on any existing vouchers from the 2019/20 racing season.
For more information on the various changes made to membership renewals as a result of the COVID-19 pandemic, visit our membership renewals page.