What happens to my tier status benefits?
All associated tier status benefits will cease at 11.59pm Wednesday 15 September, 2021 in line with the closing of the Racing Rewards program.
However, in recognition of member loyalty and participation in the club, members will be rewarded with a tenure reward cash bonus upon renewal. This cash bonus will be added to your membership card.
Member tenure will be rewards as follows:
- Tenure of 1-20 years: $20 cash bonus on card
- Tenure of 21-40 years: $40 cash bonus on card
- Tenure of over 41 years: $60 cash bonus on card
At the start of each season we used to get a quantity of Racing Rewards Complimentary Guest Passes. Will we still receive these?
Racing Rewards Complimentary Guest Passes will no longer be issued, however upon renewal, members 18 years and over will receive six complimentary, single use guest passes to share with friends and family throughout the 2021/22 racing season (excluding Melbourne Cup Carnival).
Why am I receiving only six complimentary single use guest passes?
As a result of the closure of the Racing Rewards program all renewed members will be entitled to receive six complimentary single use guest passes for use throughout the 2021/22 racing season (excluding Melbourne Cup Carnival). In addition, all unused Racing Rewards complimentary guest passes for the 2020/21 racing season will continue to be honoured via individual race day ticketing, issued upon request.
What happens to my current Racing Rewards Complimentary Guest Passes?
On request, we will honour any unused Racing Rewards Complimentary Guest Passes from the 2020/21 Racing Season.
Can I redeem my existing Food & Beverage vouchers before the Racing Rewards program closes?
All existing Food & Beverage vouchers from the 2020/21 Racing Season will be converted to cash-on-card credit upon request. Please contact Customer Service on 1300 727 575 for details on how to do this.
I was a platinum tier status member and was able to transfer my Racing Rewards points once per year, can I transfer my cash on card?
Cash-on-card credits are non-transferable.
What is the points to cash conversion rate?
The conversion rate has been set at 7 cents per each (1) accrued Racing Rewards point, for every qualifying member. (i.e 100 points equals $7.00)
The conversion rate has been determined as a fair and equivalent value and has been independently verified. This review analysed all Racing Rewards points conversion rates from the last 4 racing seasons to derive upon the points value of 7 cents per 1 Racing Rewards point.
What amount of cash-on-card credit should I expect to receive for my points?
With a conversion rate of 7 cents per point, simply multiply your existing points by $0.07 (seven cents), to determine the amount of cash credit you’ll receive.
For example, if you have 1000 Racing Rewards points as at 11.59pm Wednesday 15 September, 2021 you will receive $70 cash-on-card credit. If you have 300 Racing Rewards points, you will receive $21 cash-on-card credit.
Where can I find my final Racing Rewards points balance?
Your final Racing Rewards points balance can be found in your membership account at vrc.net.au on Monday 20 September, 2021.
Where can I find my cash-on-card credit balance?
Members can view their cash-on-card balance by visiting any POS terminal on course at Flemington, checking at the bottom of their retail purchase receipt, at the Race Day Ticketing Office or by calling VRC Customer Service on 1300 727 575.
When will I receive my cash-on-card credit?
The cash-on-card credits will be issued on Monday 20 September, 2021 and can be used for food and beverage purchases on course at Flemington.
Will the cash-on-card credit expire?
Once Racing Rewards points are converted to cash-on-card credits and loaded to membership cards, these credits will be available for use until the end of the 2022/23 racing season (31 July 2023).
After my points are converted to cash and placed on my membership card, are there any limitations or restrictions on what I can purchase?
Cash-on-card credits can be used on course at any VRC POS terminal during race days or at member events held at Flemington. Cash-on-card credits cannot be used on pre-paid dining or for the purchase of member exclusive event tickets.
Can I have my points converted to cash at the conversion rate that’s been set, before the program closes?
Members will not be able to convert points to cash on their membership card prior to the closing of the Racing Rewards program. However members will still be able to earn, use and redeem points up until 11.59pm Wednesday 15 September, 2021.