Flemington racecourse offers a range of accessible facilities during Melbourne Cup Carnival for those with limited mobility and special needs. Suitable ticketing options, on-course facilities and both public and private accessible transportation are available during each of the racedays.

For information regarding accessible facilities available during other racedays and events please contact Customer Service.

The Victoria Racing Club can also be contacted through the National Relay Service. TTY/Voice calls: 133 677.

Special Access Tickets, Reserved Seating and Dining

A full range of General Admission and Reserved Seating tickets that are suitable for those with limited mobility are available for the 2018 Melbourne Cup Carnival through Ticketek.

The Melbourne Cup Carnival is a fully ticketed event and tickets must be pre-purchased before you get to Flemington. To purchase tickets, visit Ticketek or phone 1300 665 915.

There is also a host of dining and hospitality options that can accommodate special access requirements. For more information, see our Melbourne Cup Carnival Tickets & Packages or contact Customer Service Centre on 1300 727 575.

Companion Card

The Victoria Racing Club is affiliated with the Companion Card to ensure all racegoers of the 2018 Melbourne Cup Carnival have full and equal access to the event. The Companion Card is a card issued to some people with a disability (according to criteria developed by the Victorian Department of Human Services) and based upon the Disabilities Service Act 1999 (VIC). The card has a photograph of the cardholder and identifies that person as someone who requires the assistance of a companion to access the venue. When the holder of a Companion Card purchases a general admission or reserved seat ticket to the 2018 Melbourne Cup Carnival, a second general admission ticket will be issued for their companion at no charge (subject to the Terms and Conditions of the Companion Card). 

For more information, visit Companioncard.org.au or phone 1800 650 611.

Preferred Accessible Entrance to Flemington Racecourse

There are several accessible entrances to Flemington Racecourse:

  • Hill Gate via Leonard Crescent
  • Riverbank Gate via Lynchs Bridge
  • Flemington Racecourse Train Station entrance - platforms 1 & 2
  • Flemington Drive entrance via Epsom Road.

For racegoers parking at the Showgrounds, there are two options:

  • If entering via the Hill Gate, the gradient from the Showgrounds Car Park via Langs Road is 1 in 12
  • If entering via the Flemington Drive entrance, the tunnel into Flemington has a gradient of 1 in 6.

All turnstile entries have an accessible entry to accommodate wheelchair and special needs access.

For gate opening times, see the raceday event page in the Racing Calendar.

View the Flemington Racecourse Melbourne Cup Carnival Transport Map (PDF)
View the Flemington Racecourse Melbourne Cup Carnival Map (PDF)

Parking

The following areas are designated accessible car parking areas. These cars must display a disabled logo:

Public

  • Centre Car Park - 20 paring bays
  • VIP Car Park (entry via Leonard Crescent) - 6 parking bays

VRC Members

  • Rear of Rank 3 & 4, Members Unreserved Car Park - 40 parking bays
View the Flemington Racecourse Melbourne Cup Carnival Transport Map (PDF)

View the Flemington Racecourse Melbourne Cup Carnival Map (PDF)

Taxis, Ubers & Private Vehicles

Taxis 

Accessible taxi ranks locations:

  • Main Taxi Rank at Phar Lap Statue via Stables Drive entry via (Smithfield Road)
  • Hill Gate via Leonard Crescent
  • Riverbank Gate via Lynchs Bridge entrance

Bookings can be made through:

  • Central Booking Line - (03) 8413 7202
  • Yellow Cabs - (03) 9277 3877
  • CABiT - 13 22 22

Racegoers should allow for increased demand during the Melbourne Cup Carnival period.

Private Hire Vehicles and Uber

VHA/B & C cars and Uber can access Flemington via Main Gate (via Stables Drive, Smithfield Road) and Hill Gate via Leonard Crescent.

View the Flemington Racecourse Melbourne Cup Carnival Transport Map (PDF)

View the Flemington Racecourse Melbourne Cup Carnival Map (PDF)

Private Drop-off/ Collection

The preferred locations for private drop off and collection are Hill Gate via Leonard Crescent and/or outside River Gate via Langs Road.

View the Flemington Racecourse Melbourne Cup Carnival Transport Map (PDF)
Public Transport

Trains 

All train services are wheelchair accessible and passengers who need help boarding trains should wait on the platform near the front of the train.

Flemington Racecourse Train Station entrance - platforms 1 & 2.

Trams

Extra tram services will run along Route 57. Please note, low-floor trams do not run on Route 57 and it is therefore recommended passengers using a mobility aid should catch the train to the racecourse.

Buses

For more information on Melbourne's trains, trams and buses, visit ptv.vic.gov.au or phone 1800 800 007 (6am-midnight daily). TTY (03) 9619 2727. 

Shuttle Service

A free shuttle service will operate between the Riverbank Turnstile, Epsom Road Gates, Centre Car Park and Main Members Turnstile for racegoers with limited mobility and their carers attending.

Raceday  Time 
 AAMI Victoria Derby Day  10am - 6pm
 Lexus Melbourne Cup Day  9:30am - 6pm
 Kennedy Oaks Day  10am - 6pm
 Seppelt Wines Stakes Day   11am - 5:30pm

 

View the Flemington Racecourse Melbourne Cup Carnival Transport Map (PDF)

Travelers Aid Australia

Travellers Aid Australia is a friendly and professional organisation offering free personal care services and mobility equipment hire for seniors and people with limited mobility.

Travellers Aid Australia is centrally located at Flinders Street Station (in the ticketed barrier area between Platforms 9 & 10) and at Southern Cross Station (on the main concourse, opposite the Luggage Hall). A free buggy transport and personal guidance service is also available at Southern Cross Station.

For details, including service opening hours, visit travellersaid.org.au or phone Flinders Street Station on (03) 9610 2030 or Southern Cross Station on (03) 9670 2072.

Viewing Areas

The following accessible viewing areas are available on course during the Melbourne Cup Carnival:

Public

  • A limited area is available at the eastern end of Saintly Place.

Reserved Seating

  • Racegoers with limited mobility with reserved seating in the Hill Stand can access the Hill Stand via The Grandstand lifts.

VRC Members

  • The Grandstand Level 4, The View - Wheelchair bays available
  • The Club Stand Levels 1, 2 & 3 - Wheelchair bays available
Toilets

There are a number of bathrooms across Flemington Racecourse that are suitable for people with special access needs.

Public:

  • Horse stalls/parade Ring
  • Flemington Heritage Centre
  • Hill Road - on Railway platforms 1&2 (Platform 2 accessed from Hill Gate)
  • Eastern end of the breeze way (unisex)
  • Betting Ring Eastern end
  • The Park, next to Male toilets
  • Hill Square, next to the Park fence line
  • Next to Riverbank turnstile
  • Centre Car Park - located next to Jockey's Casualty
  • HQ Tavern - located at Hill Square

VRC Members:

  • The Nursery Car Park
  • The Rails Enclosure
  • The Birdcage Enclosure
  • The Domain Enclosure
  • The Grandstand – Levels 1,2,3 & 4
  • The Club Stand - Levels 1, 2, 3 & 4 (Roof Garden)
  • Members Betting Ring
  • Members Lawn

Restaurant, Marquees & Enclosures:

  • Parade Lounge
  • Terrace Restaurant
  • Outside Panorama Restaurant
  • Rose Room
  • Trackside Enclosure
  • Makybe Diva Marquee
  • Winning Post Enclosure
  • Home Straight Enclosure
  • The Precinct
Grandstand Access
  • The Grandstand - Members with a limited mobility may be taken to Levels 1 (Forum), 2 (Atrium), 4 (View) and 5 (Peak) via the eastern lift (accessible from The Betting Ring). Access to Level 1 (Forum) is also available via the main entrance to The Grandstand opposite the railway station.
  • The Hill Stand - Dining racegoers requiring accessible  access to the Hill Stand may be taken via the western lift in The Members Grandstand to Level 4 (View) and then via the dedicated wheelchair lift supplied.Access to the Hill Stand is also available via Level 2 (Atrium) through the Hill Stand Ground Level.
  • Chairman's Club - Chairman's Club members and their guests with limited mobility may enter via the Eastern life within The Grandstand to Level 3 (Chairman's Club)
  • Public Areas - Public access to the Breezeway, Saintly Place, Betting Ring and Front Lawn areas for patrons with limited mobility in the train station, Hill Gate and Park areas may also be escorted through The Members Grandstand.

View the Flemington Racecourse Melbourne Cup Carnival Map (PDF)

Mobility Equipment
A limited set of Mobility Equipment (wheelchairs) is available for racegoers' use during the event. Speak to Event Staff at the gate for more details.