ACCESSIBILITY, LIMITED MOBILITY AND SPECIAL NEEDS

Flemington racecourse offers a range of accessible facilities during Melbourne Cup Carnival for those with limited mobility and special needs. Suitable ticketing options, on-course facilities and both public and private accessible transportation are available during each of the racedays.

For information regarding accessible facilities available during other racedays and events please contact Customer Service.

The Victoria Racing Club can also be contacted through the National Relay Service. TTY/Voice calls: 133 677.

  • Preferred accessible entrances to Flemington 

    There are several accessible entrances to Flemington Racecourse:

    • Hill Gate via Leonard Crescent
    • Riverbank Gate via Lynchs Bridge
    • Flemington Racecourse Train Station entrance - platforms 1 & 2
    • Flemington Drive entrance via Epsom Road.

    For racegoers parking at the Showgrounds, there are two options:

    • If entering via the Hill Gate, the gradient from the Showgrounds Car Park via Langs Road is 1 in 12
    • If entering via the Flemington Drive entrance, the tunnel into Flemington has a gradient of 1 in 6.

    All turnstile entries have an accessible entry to accommodate wheelchair and special needs access.

    For gate opening times, see the raceday event webpage in the Racing Calendar.

    Shuttle service

    A free shuttle service will operate between the Riverbank Turnstile, Epsom Road Gates, Centre Car Park and the Main Members Turnstiles for racegoers with disabilities and their carers attending.

    • AAMI Victoria Derby Day: 10am - 6pm
    • Emirates Melbourne Cup Day: 9:30am - 6pm
    • Kennedy Oaks Day: 10am - 6pm
    • Emirates Stakes Day: 11am - 5:30pm

    Parking

    Accessible Parking (Public) – centre car park ; VIP CarPark .

    Accessible Parking (Members Only) within Members’ Unreserved Car Parks.

    Taxis

    Accessible taxi ranks locations:

    • Main Taxi Rank at Phar Lap Statue via Stables Drive entrance (Smithfield Road)
    • Hill Gate via Leonard Crescent
    • Riverbank Gate via Lynchs Bridge entrance

    Bookings can be made through:

    • Central Booking Line - (03) 8413 7202
    • Yellow Cabs - (03) 9277 3877
    • CABiT - 13 22 22

    Racegoers should allow for increased demand during the Melbourne Cup Carnival period.

    Hire vehicles and UBER

    VHA/B & C cars and Uber can access Flemington via Main Gate (via Stables Drive, Smithfield Road) and Hill Gate via Leonard Crescent

    Private Drop Off/ Collection

    The preferred locations for private drop off and collection are Hill Gate via Leonard Crescent and/or outside River Gate via Langs Road.

    Public transport

    All train services are wheelchair accessible and passengers who need help boarding trains should wait on the platform near the front of the train.

    Flemington Racecourse Train Station entrance - platforms 1 & 2.

    Extra tram services will run along Route 57. Please note, low-floor trams do not run on Route 57 and it is therefore recommended passengers using a mobility aid should catch the train to the racecourse.

    For more information on Melbourne's trains, trams and buses, visit ptv.vic.gov.au or phone 1800 800 007 (6am-midnight daily). TTY (03) 9619 2727. 

    Travellers Aid Australia

    Travellers Aid Australia is a friendly and professional organisation offering free personal care services and mobility equipment hire for seniors and people with limited mobility.

    Travellers Aid Australia is centrally located at Flinders Street Station (in the ticketed barrier area between Platforms 9 & 10) and at Southern Cross Station (on the main concourse, opposite the Luggage Hall). A free buggy transport and personal guidance service is also available at Southern Cross Station.

    For details, including service opening hours, visit travellersaid.org.au or phone Flinders Street Station on (03) 9610 2030 or Southern Cross Station on (03) 9670 2072.

    • Transport, services & Drop-off locations

      Preferred accessible entrances to Flemington 

      There are several accessible entrances to Flemington Racecourse:

      • Hill Gate via Leonard Crescent
      • Riverbank Gate via Lynchs Bridge
      • Flemington Racecourse Train Station entrance - platforms 1 & 2
      • Flemington Drive entrance via Epsom Road.

      For racegoers parking at the Showgrounds, there are two options:

      • If entering via the Hill Gate, the gradient from the Showgrounds Car Park via Langs Road is 1 in 12
      • If entering via the Flemington Drive entrance, the tunnel into Flemington has a gradient of 1 in 6.

      All turnstile entries have an accessible entry to accommodate wheelchair and special needs access.

      For gate opening times, see the raceday event webpage in the Racing Calendar.

      Shuttle service

      A free shuttle service will operate between the Riverbank Turnstile, Epsom Road Gates, Centre Car Park and the Main Members Turnstiles for racegoers with disabilities and their carers attending.

      • AAMI Victoria Derby Day: 10am - 6pm
      • Emirates Melbourne Cup Day: 9:30am - 6pm
      • Kennedy Oaks Day: 10am - 6pm
      • Emirates Stakes Day: 11am - 5:30pm

      Parking

      Accessible Parking (Public) – centre car park ; VIP CarPark .

      Accessible Parking (Members Only) within Members’ Unreserved Car Parks.

      Taxis

      Accessible taxi ranks locations:

      • Main Taxi Rank at Phar Lap Statue via Stables Drive entrance (Smithfield Road)
      • Hill Gate via Leonard Crescent
      • Riverbank Gate via Lynchs Bridge entrance

      Bookings can be made through:

      • Central Booking Line - (03) 8413 7202
      • Yellow Cabs - (03) 9277 3877
      • CABiT - 13 22 22

      Racegoers should allow for increased demand during the Melbourne Cup Carnival period.

      Hire vehicles and UBER

      VHA/B & C cars and Uber can access Flemington via Main Gate (via Stables Drive, Smithfield Road) and Hill Gate via Leonard Crescent

      Private Drop Off/ Collection

      The preferred locations for private drop off and collection are Hill Gate via Leonard Crescent and/or outside River Gate via Langs Road.

      Public transport

      All train services are wheelchair accessible and passengers who need help boarding trains should wait on the platform near the front of the train.

      Flemington Racecourse Train Station entrance - platforms 1 & 2.

      Extra tram services will run along Route 57. Please note, low-floor trams do not run on Route 57 and it is therefore recommended passengers using a mobility aid should catch the train to the racecourse.

      For more information on Melbourne's trains, trams and buses, visit ptv.vic.gov.au or phone 1800 800 007 (6am-midnight daily). TTY (03) 9619 2727. 

      Travellers Aid Australia

      Travellers Aid Australia is a friendly and professional organisation offering free personal care services and mobility equipment hire for seniors and people with limited mobility.

      Travellers Aid Australia is centrally located at Flinders Street Station (in the ticketed barrier area between Platforms 9 & 10) and at Southern Cross Station (on the main concourse, opposite the Luggage Hall). A free buggy transport and personal guidance service is also available at Southern Cross Station.

      For details, including service opening hours, visit travellersaid.org.au or phone Flinders Street Station on (03) 9610 2030 or Southern Cross Station on (03) 9670 2072.

  • Accessible bathrooms 

    There are a number of bathrooms across Flemington Racecourse that are suitable for people with special access needs.

    Public:

    • Horse stalls/parade Ring
    • Heritage Centre
    • Railway platforms
    • Eastern end of the breeze way (unisex)
    • West end of Saintly Place
    • The Park, next to Male toilets
    • Elms Betting Ring male toilet next to breezeway
    • Next to Riverbank turnstile
    • Centre Car Park 
    • HQ Tavern

    VRC Members:

    • Nursery Car Park
    • The Rails enclosure
    • Birdcage Enclosure
    • Domain Enclosure
    • The Grandstand – Levels 1,2,3 & 4

    Restaurant/Marquees:

    • Parade Lounge
    • Terrace Restaurant
    • Outside Panorama Restaurant
    • Rose Room
    • The Park
    • Trackside Enclosure
    • Makybe Diva Marquee
    • Winning Post Enclosure
    • Home Straight Enclosure

    Accessible viewing areas

    • Eastern End of Saintly Place
    • Members Area – Wheelchair bays with Level 4, The View
    • Reserved Seating Customers – Hill stand via the Grandstand Lifts

    Accessible Grandstand Access

    • Members Grandstand - Use the eastern lift (accessible from the betting ring) to access level 1 (Forum), level 2 (The Atrium), Level 4 (The View) and Level 5 (The Peak). Access to level 1 (Forum) is also available via the main entrance to the Grandstand opposite the railway station
    • Public Grandstands -  Dining racegoers requiring disabled access to the Hill stand may be taken via the western lift in the members Grandstand to level 4 (view) and then via the dedicated wheelchair lift supplied.  Access to the Hill Stand is also available via level 2 (Atrium) through to the Hill Stand ground Level
    • Chairman’s Club Guests may enter via the eastern lift within the Grandstand to Level 3 (Chairman’s Club)

    Mobility Equipment

    • A limited set of mobility Equipment (wheelchairs) is available for racegoers’ use during the event. Speak to Event Staff at the gate for more details.
    • on-Course Facilities

      Accessible bathrooms 

      There are a number of bathrooms across Flemington Racecourse that are suitable for people with special access needs.

      Public:

      • Horse stalls/parade Ring
      • Heritage Centre
      • Railway platforms
      • Eastern end of the breeze way (unisex)
      • West end of Saintly Place
      • The Park, next to Male toilets
      • Elms Betting Ring male toilet next to breezeway
      • Next to Riverbank turnstile
      • Centre Car Park 
      • HQ Tavern

      VRC Members:

      • Nursery Car Park
      • The Rails enclosure
      • Birdcage Enclosure
      • Domain Enclosure
      • The Grandstand – Levels 1,2,3 & 4

      Restaurant/Marquees:

      • Parade Lounge
      • Terrace Restaurant
      • Outside Panorama Restaurant
      • Rose Room
      • The Park
      • Trackside Enclosure
      • Makybe Diva Marquee
      • Winning Post Enclosure
      • Home Straight Enclosure

      Accessible viewing areas

      • Eastern End of Saintly Place
      • Members Area – Wheelchair bays with Level 4, The View
      • Reserved Seating Customers – Hill stand via the Grandstand Lifts

      Accessible Grandstand Access

      • Members Grandstand - Use the eastern lift (accessible from the betting ring) to access level 1 (Forum), level 2 (The Atrium), Level 4 (The View) and Level 5 (The Peak). Access to level 1 (Forum) is also available via the main entrance to the Grandstand opposite the railway station
      • Public Grandstands -  Dining racegoers requiring disabled access to the Hill stand may be taken via the western lift in the members Grandstand to level 4 (view) and then via the dedicated wheelchair lift supplied.  Access to the Hill Stand is also available via level 2 (Atrium) through to the Hill Stand ground Level
      • Chairman’s Club Guests may enter via the eastern lift within the Grandstand to Level 3 (Chairman’s Club)

      Mobility Equipment

      • A limited set of mobility Equipment (wheelchairs) is available for racegoers’ use during the event. Speak to Event Staff at the gate for more details.
  • Special access tickets, reserved seating and dining 

    A full range of General Admission and Reserved Seating tickets that are suitable for those with limited mobility are available for the 2017 Melbourne Cup Carnival through Ticketek.

    The Melbourne Cup Carnival is a fully ticketed event and tickets must be pre-purchased before you get to Flemington. To purchase tickets, visit Ticketek or phone 1300 665 915.

    There is also a host of dining and hospitality options that can accommodate special access requirements. For more information, see our Tickets & Packages section or phone the Customer Service Centre on 1300 727 575.

    Public viewing areas

    Unreserved public viewing areas for racegoers and their carers are located at either end of the Saintly Place (limited area available).

    Companion card

    The Victoria Racing Club is affiliated with the Companion Card to ensure all racegoers have access to the event. When the holder of a Companion Card purchases a general admission or reserved seat ticket to the Melbourne Cup Carnival, a second ticket will be issued for their companion at no charge (subject to the Terms and Conditions of the Companion Card). 

    For more information, visit Companioncard.org.au or phone 1800 650 611.

    • Ticketing

      Special access tickets, reserved seating and dining 

      A full range of General Admission and Reserved Seating tickets that are suitable for those with limited mobility are available for the 2017 Melbourne Cup Carnival through Ticketek.

      The Melbourne Cup Carnival is a fully ticketed event and tickets must be pre-purchased before you get to Flemington. To purchase tickets, visit Ticketek or phone 1300 665 915.

      There is also a host of dining and hospitality options that can accommodate special access requirements. For more information, see our Tickets & Packages section or phone the Customer Service Centre on 1300 727 575.

      Public viewing areas

      Unreserved public viewing areas for racegoers and their carers are located at either end of the Saintly Place (limited area available).

      Companion card

      The Victoria Racing Club is affiliated with the Companion Card to ensure all racegoers have access to the event. When the holder of a Companion Card purchases a general admission or reserved seat ticket to the Melbourne Cup Carnival, a second ticket will be issued for their companion at no charge (subject to the Terms and Conditions of the Companion Card). 

      For more information, visit Companioncard.org.au or phone 1800 650 611.