Victoria Racing Club Limited

448 Epsom Road, Flemington VIC 3031

Phone: 1300 727 575


International callers: +61 (3) 8378 0747  


Customer Service Call Centre - 1300 727 575

Our Spring operating hours for the 2019 Melbourne Cup Carnival period are as follows:

 Date Customer Service Operating Hours* Collections - Head Office*#
Monday 21st October - Friday 25th October 8:00am - 6:00pm  9:00am - 5:00pm
Saturday 26th October - Sunday 27th October CLOSED CLOSED
Monday 28th October - Friday 1st November 8:00am - 6:00pm 8:30am - 5:30pm 
AAMI Victoria Derby Day 8:00am - 5:00pm
Sunday 3rd November CLOSED CLOSED
Monday 4th November 8:00am - 6:00pm 8:30am - 5:30pm 
Lexus Melbourne Cup Day 8:00am - 5:00pm CLOSED
Wednesday 6th November 8:00am - 6:00pm 8:30am - 5:30pm
Kennedy Oaks Day 8:00am - 6:00pm CLOSED
Friday 8th November 8:00am - 6:00pm 8:30am - 5:30pm
Seppelt Wines Stakes Day
8:00am - 5:00pm CLOSED
Sunday 10th November CLOSED CLOSED

* 9am – 5pm hours will resume  Monday 11th November, 2019

# Please note this window is not open on AAMI Victoria Derby Day, Lexus Melbourne Cup Day, Kennedy Oaks Day & Seppelt Wines Stakes Day. Please ensure all tickets are collected prior to race day.


Assistance During Major Events

The Flemington Racecourse Resident Hotline operates during all major music festivals at Flemington, and operates from the morning of the event until 60 minutes after the event.

Phone: (03) 9372 6412

The Hotline will operate during the duration of the event.          

Please complete the online form below and one of our staff will respond as soon as possible. 

If you have lost any property on a raceday, please leave a detailed description of the item above.